Frequently Asked Questions

There are several reasons why this could occur. First, ensure your username and password are correct. If they are, contact the board owner to make sure you haven’t been banned. It is also possible the website owner has a configuration error on their end, and they would need to fix it.

If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the board administrator has disabled this feature.

Within your Login Panel, you will find the option Hidden, this will allow your online status to be conveyed as offline. Enable this option with Tick and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.

Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.

First, check your username and password. If they are correct, then one of two things may have happened. If COPPA support is enabled and you specified being under 13 years old during registration, you will have to follow the instructions you received. Some boards will also require new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting an administrator.

Attempt to locate the e-mail sent to you when you first registered, check your username and password and try again. It is possible an administrator has deactivated or deleted your account for some reason. Also, many boards periodically remove users who have not posted for a long time to reduce the size of the database. If this has happened, try registering again and being more involved in discussions.

COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgement, allowing the collection of personally identifiable information from a minor under the age of 13. If you are unsure if this applies to you as someone trying to register or to the website you are trying to register on, contact legal counsel for assistance. Please note that the uCoz Group cannot provide legal advice and is not a point of contact for legal concerns of any kind, except as outlined below.